FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

About Products

How many types of stone mosaic tile patterns do you have?

We have 10 main patterns: 3-dimensional mosaic, waterjet mosaic, arabesque mosaic, marble brass mosaic, mother of pearl inlaid marble mosaic, basketweave mosaic, herringbone and chevron mosaic, hexagon mosaic, round mosaic, subway mosaic.

Will marble mosaic surface stain?

Marble is from nature and it contains iron inside so it can be prone to staining and etching, we need to take measures to prevent them, such as using sealing adhesives.

Where do marble mosaic tiles need sealing?

Bathroom and shower, kitchen, living room, and other areas where applied marble mosaic tiles all need sealing, in order to prevent staining, and water, and even protect the tiles.

What seal can I use on the marble mosaic surface?

Marble seal is ok, it can protect the inside structure, you can buy it from the hardware store.

How to seal the marble mosaic tiles?

1. Test the marble sealer on a small area.
2. Apply the marble sealer on the mosaic tile.
3. Seal the grout joints as well.
4. Seal for the second time on the surface to enhance the work.

How long does it take for marble mosaic tiling to dry after installation?

It takes about 4-5 hours to dry, and 24 hours after sealing the surface in a ventilation condition.

Will the marble mosaic wall floor lighten after installation?

It may change "color" after installation because it is natural marble, therefore we need to seal or cover epoxy mortars on the surface. And the most important is to to wait for absolute dryness after every installation step.

Will marble mosaic backsplash stain?

Marble is soft and porous in nature, but it can be scratched and stained after a long time of use, Therefore, it needs to be sealed regularly, like for 1 year, and often clean the backsplash with a soft stone cleaner.

Is marble mosaic good for shower floor?

It is a good and attractive option. Marble mosaic has many styles to choose from 3D, hexagon, herringbone, picket, etc. It makes your floor elegant, class, and timeless.

Could the scratches be removed if happened?

Yes, fine scratches can be removed with automotive paint buffing compound and a handheld polisher. A company technician should take care of the deeper scratches.

Can I install the mosaic tiles by myself?

We suggest you ask for a tiling company to install your wall, floor, or backsplash with the stone mosaic tiles because tiling companies have professional tools and skills, and some companies will offer free cleaning services as well. Good Luck!

How do I care for my marble mosaic?

To care for your marble mosaic, follow the care and maintenance guide. Regular cleansing with a liquid cleanser with mild ingredients to remove mineral deposits and soap scum. Do not use abrasive cleaners, steel wool, scouring pads, scrapers, or sandpaper on any part of the surface.
To remove built-up soap scum or difficult-to-remove stains, use varnish thinner. If the stain is from hard water or mineral deposits, try using a cleaner to remove iron, calcium, or other such mineral deposits from your water supply. As long as the label directions are followed, most cleaning chemicals will not damage the surface of the marble.

How many days do you spend preparing the sample?

3-7 days usually.

Do you sell mosaic chips or net-backed mosaic tiles?

We sell net-backed mosaic tiles.

How large is the mosaic tile?

Most are 305x305mm, and waterjet tiles have different sizes.

How to clean the marble mosaic shower floor?

Using warm water, mild cleaner, and soft tools to clean the floor.

Marble tile or mosaic tile, which is better?

Marble tile is primarily used on floors, mosaic tile is especially used to cover walls, floors, and backsplash decoration.

Should I choose marble mosaic tile or porcelain mosaic tile?

Compared with porcelain mosaic tile, marble mosaic tile is easier to install. Although porcelain is easier to maintain, it is easy to be broken. Marble mosaic tile is more expensive than porcelain mosaic tile, but it will increase the resale value of your home.

What is the best mortar for a marble mosaic?

Epoxy tile mortar.

What is the difference between mosaics and tiles?

Tile is widely used as regular patterns on walls and floors, while mosaic tile is a perfect option for a figurative and unique style on your floor, walls, and splashbacks, and it improves your resale value as well.

What are the advantages of marble mosaic tile?

1. The look and feel are unmatched by any other material.
2. There are no two pieces the same.
3. Durable and heat resistant
4. Long-lasting beauty
5. Many available color styles and patterns
6. Can be restored and refinished

What are the disadvantages of marble mosaic tiles?

1. Easy to crack and scratch.
2. Requiring regular maintenance like cleaning and period sealing.
3. Requiring professional installation by an experienced tiling company.
4. More expensive than porcelain mosaic, ceramic mosaic, and grass mosaic."""

Can I use marble mosaic tiles around a fireplace?

Yes, marble has excellent heat tolerance and can be used with wood burning, gas, or electric fireplaces.

How to protect my mosaic marble wall?

The mosaic marble wall rarely suffers from stains or cracks under proper care.

What is marble mosaic tile?

Marble mosaic tile is a natural stone tile matted with various types of marble chips which are cut by professional machines.

What are the common colors of natural marble mosaic tiles?

White, black, beige, grey, and mixed colors.

Do you have new colors of mosaic marble tile?

Yes, we have pink, blue, and green new colors of marble mosaics.

What are the marble names you made for the stone mosaic?

Carrara marble, Calacatta marble, Emperador marble, Marquina marble, White Wooden marble, Crystal White marble, etc.

How to cut natural marble mosaic tiles?

1. Use a pencil and straightedge to make a line you need to cut.
2. Cut the line with a manual hacksaw, it needs a diamond saw blade which is used for marble cutting."

Can stone mosaic tile be installed on drywall?

Do not directly install the mosaic tile on drywall, it is recommended to coat thin-set mortar which has a polymer additive. Thus the stone will be installed on the wall stronger.

About Company

Are you a factory or trading company?

Wanpo is a trading company, we organize and deal with a variety of stone mosaic tiles from different mosaic factories.

Where is your company? Can I visit there?

Our company is in Xianglu International Exhibition Hall, which is near Xianglu Grand Hotel. You will find our office easily as you ask the taxi driver. We warmly welcome you to visit us, and please call us in advance: +86-158 6073 6068, +86-0592-3564300

Will your company exhibit at any fairs?

We haven't exhibited in any fairs since 2019, and we went to the Xiamen Stone Fair as visitors.
Abroad exhibitions are under planning in 2023, please follow our Social Media to get the latest news.

How can I pay for the products?

T/T transfer is available, and Paypal is better for a small amount.

Are you support aftersale service? How does it work?

We offer after-sale service for our stone mosaic products. If the product is broken, we offer free new products to you, and you need to pay for the delivery cost. If you meet any installation problems, we will try our best to solve them. We do not support free returns and free exchanges of any products.

Do you have agents in our country?

Sorry, we don't have any agents in your country. We will let you know if we have a current customer in your country, and you can work with them if possible.

How long can I get your reply about my inquiry?

Normally we will reply back within 24 hours, and within 2 hours during working time (9:00-18:00 UTC+8).

What is your working time?

9:00-18:00 UTC+8, Monday - Friday, closed on weekends and Chinese holidays.

Do your products have the third-party testing reports, such as SGS?

We don't have any testing reports about our marble mosaic products, and we can arrange for third-party testing if you need it.

How does your company's quality control?

Our quality is stable. We cannot guarantee that every piece of product is 100% the best quality, what we do is try our best to meet your quality requirements.

May I have your product catalog?

Yes, please review and download from the "CATALOG" column on our website. Please leave us a message if you meet any problems, we are happy to help.

Could I know some details about your company's business?

Our Wanpo company is a marble and granite trading company, we mainly export finished and semi-finished products to our clients, such as stone mosaic tiles, marble tiles, slabs, and marble big slabs.

What are your main products?

Our main products include marble stone mosaic tiles, marble tiles, granite products, and other products.

What certificate does the product have?

We don't have any certificate about our stone mosaic products.

What are your payment terms?

Our payment term is 30% of the amount as a deposit, 70% paid before the goods are delivered.

What is the minimum order quantity?

The MOQ is 1,000 sq. ft (100 sq. mt), and less quantity is available to negotiate according to the factory production.

What is your delivery means?

By sea, air, or train, depending on the order quantity and your local conditions.

If I want to transport my goods to another named place, can you help?

Yes, we can transport the goods to your named place, and you only need to pay for the transportation cost.

What custom documents can you provide to me?

1. Bill of Lading
2. Invoice
3. Packing List
4. Certificate of Origin (if needed)
5. Fumigation Certificate (if needed)
6. CCPIT Invoice Certificate (if needed)
7. CE Declaration of Conformity (if needed)"

I didn't import products before, can I buy your mosaic products?

Sure, you can order our products, and we can organize a door-to-door delivery service.

What is your main market in the globe?

Our current clients are mainly from Middle East Countries, and we are dedicated to developing the mosaic stone market in the United States, Canada, Australia, The United Kingdom, and southern American countries.

Why should we choose your company to cooperate with?

Firstly, we have a large variety of product styles to choose from, and follow the market trend. Secondly, we believe you are committed to serving your clients based on numerous of competitive, professional, and knowledgeable mosaic tile companies, we feel we are one of them. Thirdly, we think you have an answer in your mind when you ask this question.

I'm Wholesaler. Can I get a discount?

Discount will be offered depending on the packing requirement and mosaic quantity.

As a trading company, what is your biggest advantage?

Our biggest advantage is a small order quantity and multiple goods resources.

What is your delivery time?

The time of delivery is 15-35 days after we receive the deposit.

Do you have social media?

Yes, we have Facebook, Twitter, LinkedIn, and Instagram, please find the icons at the bottom of our website and follow us.

What is your Facebook page link?

https://www.facebook.com/wanpomosaic

What is your LinkedIn page link?

https://www.linkedin.com/showcase/wanpomosaic/

What is your Instagram page link?

https://www.instagram.com/wanpo_stone_mosaics_tiles/

What is your Twitter page link?

https://twitter.com/wanpostone